Refund policy
Return and Exchange Policy
All sales are final. We do not accept returns or refunds for a change of mind, a wrong size or color choice, or goggles that have been worn.
Defective, damaged or incorrect product.
- Write to us at vyzosnow@outlook.com within 7 days of receiving your order, with your order number and photos or a video of the problem.
- If the problem is confirmed, we send you instructions to return the goggles. Return shipping is on us.
- As soon as we receive them and confirm the defect, we send you a brand new pair of the same model, at no cost to you.
Do not send anything back without our approval: packages sent without instructions will not be accepted.
Lost or never delivered package. If your tracking stops moving for 30 days, write to us and we will reship your order.